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Thank You Continental Airlines

I promise that this is NOT a bitch and moan session about some horrible disservice done to me by Continental. In fact, I sincerely mean “thank you.” You see, Continental Airlines did something for me that I’ve never experienced before. They called me. On my flight back from San Francisco en route to Boston, I had [...]

Starting Points for Online Presence

Getting started in social media might feel daunting. In considering what would constitute a “passport” for a would-be “web native,” I found myself adding more and more services to the list of things one might consider adding to their collection of applications and services to use. Start at your own pace, and go as [...]

Do More With Social Media

Deb Schultz says Seriously, do more with social media. It’s not just about tweeting that you’re stuck in an airport. It’s about much more than back and forth conversation mechanisms. Deb has something here. She wants it to be about culture, about business process shifts, about calling for an “architecture of participation.” I agree. Read on [...]

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